Cancel Pro, renewals and refunds

Cancel Pro

1. Open Settings → Plan.
2. On your Pro subscription, choose Cancel.
3. Pro keeps working until the end of the period you have already paid for, and nothing more is charged. Your account then returns to the Free plan; your documents are not deleted.

Changed your mind before the period ends? Choose Resume on the same subscription.

If a workspace gives you Pro, you do not pay for it and there is nothing to cancel.

Renewals

Pro renews automatically at the end of each term, at the same term. We email you a reminder a few days before it renews, so you have time to cancel. Your payment details and invoices are under Manage payment & invoices on the Plan tab.

Refunds

• Within 14 days of your first Pro payment, wherever you live, email support@whizcv.com and we refund it in full.
• If a renewal charge catches you out, email support@whizcv.com within 7 days of that charge and we refund it in full.
• Workspace subscriptions are business purchases, so these refunds do not apply to them. The workspace owner can cancel for the end of the paid period from the workspace's Billing tab.

Deleting your account

Deleting your account stops Pro from renewing. It keeps running to the end of the period you paid for, and if you restore your account within 30 days, Pro runs until that date.